SOLUTIONS > UNIFIED COMMUNICATIONS

Unified Communications

LEVERAGE THE CLOUD WITH PEAK UPTIME

UCaaS

UNIFIED COMMUNICATIONS

Today’s businesses are built on complex networks of voice, data, messaging, video, and desktop sharing. Users demand reliability, accessibility, mobility and convenience.

With a portfolio of Industry-Leading Cloud, Premise and Hybrid PBX, Contact Center and Collaboration solutions, Peak customers can communicate how they want, when they want, from wherever they are, simply and easily.

Peak UpTime makes the complex simple with Unified Communications solutions tailored to each organization’s unique needs.

HOW WE DO IT

V.C.C.A.

VOICE

Cloud – ease, scale, reliability, compliance and governance

Premise – security, control…..

Hybrid – path to cloud, mix where it makes sense……..

COLLABORATION

Messaging

Video/Meetings

Integrations – Pre-packaged integration applications with industry leading SaaS platforms like SalesForce and Microsoft Dynamics, Downloadable client integrations with Microsoft Teams, Microsoft 365, Google Open API for custom development

CUSTOMER ENGAGEMENT

Contact Center – Omnichannel voice, chat, text, email, social media

AI – Free agents from routine tasks by leveraging AI

ANALYTICS

Workforce Management

Data Analytics - trending